Frequently Asked Questions
- Can I mix colors?
We accept mix colors, as long as your order quantity are more than 1 pieces.
- When my order will be shipped out?
JISONCASE will process your order within 24 hours after you pay and ship it in 2 working days.
- When can I receive my shipment?
We can save up to 3 shipping days on your shipment. Our forwarder's flight directly take off from Guangzhou the city where we are, unlike other forwarders collecting all shipment together and shipping via Hong Kong.
Our Asia customers will receive their order within 2 working days by DHL, FedEx, and EMS. One day delivery is available by DHL. Most of our customers in Singapore, Thailand, Japan and South Korea will receive their orders within 10-15 working days by HKPAM after the order is shipped.
Our UK, Poland, Canada, Ukraine customers you will receive their order within 3 days by DHL, FEDEX and EMS, or 15-20 working days by HKPAM after the order is shipped.
Our USA customers will receive their order within 1-9 business days via UPS or USPS depending on location. All USA orders are shipped from California except out of stock items.
USPS First Class Mail - standard mail delivery: 2-9 days
USPS Priority Mail - expedited mail delivery: 2-3 days
UPS Ground - package ground transit:
Pacific Time Zone: 1-2 days
Mountain Time Zone: 2-3 days
Alaska and Hawaii-Aleutian Time Zone: 3 days
Central Time Zone: 3-5 days
Atlantic Standard Time Zone: 4-6 days
UPS Next Day Air / 2nd Day Air / 3 Day Select are available upon request. Call 1.888.233.8880 to get a shipping quote and place order.
For all other countries who use DHL, you will receive your order in around 4 days by DHL, FedEx, and 5-20 working days by EMS and HKPAM after the order is shipped.
- About the Invoice and Tax?
Jisoncase has no control over the cost of duties and taxes that are imposed upon import to any country outside China and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.
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